Membership Benefits
Member-Directed, Non-Profit One Call notification center
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Call center located in Dallas. We only serve Texas!
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Highly trained staff with a low turnover rate.
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Bilingual customer service representatives.
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Strict quality control and oversight.
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More than 950 member utility operators represented by a member-elected Board of Directors. The Board makes decisions based on what best serves our member companies, excavators, and the general public.
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Texas811 doesn’t require a contract with its member companies. We owe our growth and member-retention to exemplary service.
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Texas811 receives more than 70% of the incoming locate requests in the state of Texas.
Texas811 keeps member costs low
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Texas811 services are billed on a “per use” basis at .95 per notification. We use the same billing structure for our largest down to our smallest member so everyone pays the same low price. There are no additional fees or add-ons and your satisfaction with our notification service is guaranteed.
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GeoCall notification system utilizes “shape-files” to define notification parameters. This results in fewer notifications regarding work done outside of your service area.
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There is no charge for initial mapping or any future service territory updates.
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Members can view and update their GeoCall service territory online from the convenience of their office with Member Service Area Management (MSAM).
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Texas811 updates GeoCall with Tele Atlas digital mapping at least every 6 months or as necessary to address geographic locations experiencing rapid growth.
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Texas811 distributes notification tickets to multiple locations for no additional charge.
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There is no additional charge for re-sent tickets or for “voice-outs” in conjunction with emergency and dig-up notifications.
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Texas811 provides KorWeb, a web-based ticket management system to our members at no additional cost.
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All excavators can enter locate requests on-line with GeoRemote which reduces time and increases efficiency, especially when mapping the requested area. Members benefit from GeoRemote due to reduced operating costs associated with the GeoCall interface.
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Members benefit from extensive industry and public outreach conducted by Texas811 staff who spread the “Dig Safely” message at conferences, safety meetings, and with individual excavators on member behalf. Texas811 also does excavator mailings, publishes and distributes a newsletter, and maintains a website in English and Spanish.
For more information about becoming a Texas811 member please contact:
David Wofford- Director of Marketing
11880 Greenville Ave, Suite 120
Dallas, TX 75243
Phone: 817-279-6011
Fax: 817-279-8624
Email: davidwofford@texas811.org
Jennifer Phillips- Omsbudsman
11880 Greenville Ave, Suite 120
Dallas, TX 75243
Phone: 972-971-1091
Fax: 877-280-8637
Email: jenniferphillips@texas811.org
Member-Directed, Non-Profit One Call notification center
-
Call center located in Dallas. We only serve Texas!
-
Highly trained staff with a low turnover rate.
-
Bilingual customer service representatives.
-
Strict quality control and oversight.
-
-
More than 950 member utility operators represented by a member-elected Board of Directors. The Board makes decisions based on what best serves our member companies, excavators, and the general public.
-
Texas811 doesn’t require a contract with its member companies. We owe our growth and member-retention to exemplary service.
-
Texas811 receives more than 70% of the incoming locate requests in the state of Texas.
Texas811 keeps member costs low
-
Texas811 services are billed on a “per use” basis at .95 per notification. We use the same billing structure for our largest down to our smallest member so everyone pays the same low price. There are no additional fees or add-ons and your satisfaction with our notification service is guaranteed.
-
GeoCall notification system utilizes “shape-files” to define notification parameters. This results in fewer notifications regarding work done outside of your service area.
-
There is no charge for initial mapping or any future service territory updates.
-
Members can view and update their GeoCall service territory online from the convenience of their office with Member Service Area Management (MSAM).
-
Texas811 updates GeoCall with Tele Atlas digital mapping at least every 6 months or as necessary to address geographic locations experiencing rapid growth.
-
Texas811 distributes notification tickets to multiple locations for no additional charge.
-
There is no additional charge for re-sent tickets or for “voice-outs” in conjunction with emergency and dig-up notifications.
-
Texas811 provides KorWeb, a web-based ticket management system to our members at no additional cost.
-
All excavators can enter locate requests on-line with GeoRemote which reduces time and increases efficiency, especially when mapping the requested area. Members benefit from GeoRemote due to reduced operating costs associated with the GeoCall interface.
-
Members benefit from extensive industry and public outreach conducted by Texas811 staff who spread the “Dig Safely” message at conferences, safety meetings, and with individual excavators on member behalf. Texas811 also does excavator mailings, publishes and distributes a newsletter, and maintains a website in English and Spanish.
For more information about becoming a Texas811 member please contact:
David Wofford- Director of Marketing
11880 Greenville Ave, Suite 120
Dallas, TX 75243
Phone: 817-279-6011
Fax: 817-279-8624
Email: davidwofford@texas811.org
Jennifer Phillips- Omsbudsman
11880 Greenville Ave, Suite 120
Dallas, TX 75243
Phone: 972-971-1091
Fax: 877-280-8637
Email: jenniferphillips@texas811.org