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Members » Membership Benefits

 Member-Directed, Non-Profit One Call notification center

• Call center located in Dallas

  • Highly trained staff with a low turnover rate.

  • Bilingual customer service representatives.

  • Strict quality control and oversight.

• More than 850 members represented by a member elected Board of Directors. The Board makes decisions based on what best serves those member companies, excavators, and the general public.

• DIG -TESS doesn’t require a contract with its member companies. We owe our growth and member-retention to exemplary service.

• DIG-TESS receives more than 70% of the incoming locate requests in the state of Texas.

DIG-TESS keeps member costs low

• DIG-TESS services are billed on a “per use” basis at .95 per notification. There are no additional fees or add-ons and your satisfaction with our notification service is guaranteed.

• GeoCall notification system utilizes “shape-files” to define notification parameters. This results in fewer notifications regarding work done outside of your service area.

• There is no charge for initial mapping or any future service territory updates.

• Members can view and update their GeoCall service territory online from the convenience of their office with Member Service Area Management (MSAM).

• DIG -TESS updates GeoCall with Tele Atlas digital mapping at least every 6 months or as necessary to address geographic locations experiencing rapid growth.

• DIG -TESS distributes notification tickets to multiple locations for no additional charge.

• There is no additional charge for re-sent tickets or for “voice-outs” in conjunction with emergency and dig-up notifications.

• DIG -TESS provides KorWeb, a web-based ticket management system to our members at no additional cost.

• All excavators can enter locate requests on-line with GeoRemote which reduces time and increases efficiency, especially when mapping the requested area. Members benefit from GeoRemote due to reduced operating costs associated with the GeoCall interface.

• Members benefit from extensive industry and public outreach conducted by DIG -TESS staff who spread the “Dig Safely” message at conferences, safety meetings, and with individual excavators on member behalf. DIG -TESS also does excavator mailings, publishes and distributes a newsletter, and maintains a website in English and Spanish.

For more information about becoming a TESS member please contact:

David Wofford- Director of Marketing
11880 Greenville Ave, Suite 120
Dallas, TX 75243
Phone: 817-279-6011
Fax: 817-279-8624
Email: davidwofford@texas811.org

Jill Nelson- Office Administrator
11880 Greenville Ave, Suite 120
Dallas, TX 75243
Phone: 972-231-5497
Fax: 972-231-7006
Email: jillnelson@texas811.org